| states that they offer world-class hosting as good | | | | support options, such as Email Support, Telephone |
| as or better than most hosting companies offer, | | | | Support, an FAQ Section on their Web Site and |
| but I think they are referring more to their | | | | access to various user guides. Unfortunately, |
| state-of-the-art, World Class Data Center rather | | | | there are a few items that are definite |
| than to their actual web hosting products and | | | | drawbacks with their Customer Service. If you |
| customer services they offer. A web host can | | | | use their Email Support, you will not get a |
| have all the technological bells and whistles in the | | | | response for 10 to 12 hours. Too long for most |
| world backing them, but if a host service | | | | customers! GoDaddy even posts this right on |
| doesn’t have solid customer support and a | | | | their Web Site. I wouldn’t be boasting about a |
| few key features, that host will fall short of the | | | | 10 to 12 hour response time. If you don’t |
| competition. does offer some very attractive and | | | | want to wait for an email, there phone support is |
| affordable packages. I have personally been using | | | | a little better. The average waiting period we |
| for around 2 years now. I have not to this day | | | | experienced was 30 minutes. This is still too long |
| encountered any difficulties using their web | | | | of a wait and much longer than the wait we |
| hosting and domain name registering services. | | | | experienced with other web hosting companies |
| Some of their features described in more detail | | | | that we reviewed. The tech I finally did speak |
| below. Before that though, I just want to say | | | | with was not well-informed about the products or |
| that I personally recommend them as they are | | | | services offered and not eager to help. |
| still somewhere in the top 10 web hosting | | | | Unfortunately, Go Daddy does not offer live chat, |
| providers list. | | | | a valuable customer service tool that allows you |
| Feature Set: | | | | to receive instant help online. |
| GoDaddy is not a bad value, but lacks a lot of | | | | Control Panel: |
| features that competitors offer for virtually the | | | | GoDaddy is not too difficult to use, even without |
| same price. GoDaddy offers 5 GB of disk space | | | | a technical background. Most functions within the |
| storage, 500 email accounts, 250 GB monthly | | | | Account Management tool are similar to other |
| data transfer, and limited on languages/platform | | | | control panels, but GoDaddy.com’s panel lacks |
| support. Many other web hosting providers offer | | | | certain features that competitors offer. On the |
| more for less. All plans with GoDaddy include | | | | plus side, with you can perform account |
| these features: World Class Data Center, online | | | | management tasks, email management, web |
| set-up and instant account activation, FrontPage | | | | security, database setup and management, |
| Extensions, 24/7 FTP Access, best-of-breed | | | | manage statistic tools and install FrontPage |
| routers, firewalls and servers; Web Site Statistics, | | | | Extensions (without these supported by your |
| free setup, daily backups, 24/7 monitoring, | | | | host, you can’t take advantage of all the |
| 24×7 email, telephone and web-based tech | | | | perks FrontPage offers). |
| support, 24/7 physical security and secure SSL | | | | Summary: |
| Certificates (an optional extra) GoDaddy places | | | | Overall, GoDaddy has some catching up to do |
| their emphasis more on technology than on | | | | with the competition. Other than that, they are |
| customer support. | | | | basically easy to use, reliable, and I definitely |
| Customer Service: | | | | recommend them. Read this post for more |
| Customer Service is what separates great hosts | | | | information on web hosting services. |
| from the mediocre. GoDaddy offers an array of | | | | |